Can I Get A Refund From Shopify Subscription?

Getting a refund from a Shopify subscription can depend on a few different factors.

The first thing to consider is when you signed up for your subscription.

Shopify offers refunds for subscriptions that are less than 30 days old, provided the customer has not used or taken advantage of the subscription in any way.

To request a refund from a subscription that is less than 30 days old, you will need to contact Shopify’s customer service team.

If the subscription has been active for more than 30 days, then unfortunately Shopify does not offer refunds.

This is due to the fact that a customer has had access to the subscription for an extended period of time, thus they have taken advantage of the subscription and used the services it provides.

It is important to keep in mind that all subscriptions have a recurring billing cycle and if refunds were given after the initial 30 day period, this would create an undesirable precedent.

However, Shopify does understand that there are certain circumstances that may arise where the customer requires a refund, even if the subscription has been active for more than 30 days.

In these cases, the customer can contact Shopify’s customer service team and explain their situation, and Shopify will make an exception.

It is important to remember that Shopify does not guarantee that a refund will be given, and ultimately it will be up to the discretion of their customer service team as to whether or not a refund is granted.

Overall, getting a refund from a Shopify subscription may be possible, but it is important to keep in mind that it is ultimately at the company’s discretion as to whether or not they decide to issue one.

And that the customer should contact customer service to explain their individual circumstances.

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The Takeaway

A refund from a Shopify subscription may be possible depending on the circumstances.

Generally, customers can expect to receive a refund if they cancel their subscription before their next billing cycle begins.

Refunds from subscription fees paid after the 14-day free trial period may require more information from the customer in order to be processed.

If the reason for the refund is something other than the 14-day free trial, such as the cancellation of the subscription due to dissatisfaction with the service, customers may be entitled to a refund.

The refund process may depend on the payment method used.

Paying with an online wallet or credit card might require the customer to contact a payment processor for a refund.

Additionally, Shopify may charge a cancellation service fee, so customers should confirm if this is applicable before making a request.

Customers can also ask Shopify Support for help in navigating the refund process.

They can read Shopify's refund policy for more information and to provide proper documentation to make the process smoother.

To summarize we've briefly covered:

  • Can I Get A Refund From Shopify Subscription?

What next:

Additional Shopify Resources

With Shopify being one of the largest eCommerce platforms on the market means you’ll never be short of resources to learn how to build a profitable eCommerce business.

Kanteneo aims to be the best Shopify blog on the market, but you may require additional resources to help you on that journey. Below we’ve listed a top-selling Shopify book by Veronica Jeans to help you learn how to launch a profitable business.


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Terry Wingfield

A techy at heart, with over 10+ years of software engineering skills, and 5+ years experience in ecommerce, retention, and personalization.